Acoustic Analytics

Formerly Customer Experience Analytics

Supercharge your customer analytics with AI

Schedule A Consultation

Create a differentiated, AI-powered customer experience impactful enough to capture market share and enable you to exceed your business goals. Analytics is a bundle of distinct products that helps marketers make smarter customer experience decisions based on insights into behavior across touch points and channels. Only Acoustic gives you clarity into end-to-end journeys and their effectiveness while also giving you the ability to visualize the actual customer experience occurring across your digital channels. This macro-to-micro view gives you both the « what » and the « why » behind performance. The end result is the insight you need to optimize journeys to boost conversion and maximize profitability.

Supercharge your customer analytics with AI

Schedule A Consultation

Create a differentiated, AI-powered customer experience impactful enough to capture market share and enable you to exceed your business goals. Analytics is a bundle of distinct products that helps marketers make smarter customer experience decisions based on insights into behavior across touch points and channels. Only Acoustic gives you clarity into end-to-end journeys and their effectiveness while also giving you the ability to visualize the actual customer experience occurring across your digital channels. This macro-to-micro view gives you both the « what » and the « why » behind performance. The end result is the insight you need to optimize journeys to boost conversion and maximize profitability.

  • Solve abandonment with AI-powered struggle analytics. Customer struggle alerts related to your digital world help you quantify business impact so you can prioritize what to fix.
  • Deliver better mobile experiences by understanding and optimizing your customer experiences on mobile devices.
  • Understand root problems with session replay. Analytics gives you the fine detail related to customer experiences that lets you diagnose issues and identify opportunities to increase conversions.
  • Struggle detection and behavior eventing and alerting pinpoint where and why problematic experiences are occurring. Event and alert engines provide the ability to quickly act on insights.
  • Multi-channel journey analysis provides a holistic understanding of customer journeys, attributing ROI so you know where to invest for maximum business impact.
  • Use analytics to uncover usability flaws that cause customers confusion and struggle. Leverage replays, heatmaps, form analytics, and VOC integration. Compare segments side-by-side to optimize experience, content and campaigns.

Benefits

1

Increase engagement and conversion

Use AI-powered customer analytics to gain the insights needed to enhance engagement and conversion.

2

Drive business results

AI-powered customer analytics automatically surfaces opportunities to boost revenue while identifying the struggles that cost you conversions.

3

Make better decisions faster

Easily exchange customer data across your marketing ecosystem for holistic customer insight. Link to automation systems to execute data-driven marketing.

4

Increase marketing ROI

Know what marketing campaigns, touch points and cross-channel customer journeys drive revenue and other outcomes. Understand what's not working and where to increase investment.

5

Save time and work smarter

Got a question? Need a metric or report? Ask the AI-powered assistant in natural language and get results in seconds.