When customers make bookings for must-see events, Shubert Ticketing aims to offer a seamless experience online and on mobile. How could it spot and resolve sources of customer “struggle” rapidly?
Shubert Ticketing deployed a customer behaviour analytics solution based on Analytics—enabling it to replay real-world customer sessions and pinpoint issues.
• Shubert Ticketing pinpoints sources of customer struggle with real-world session replays.
• They accelerate resolution of experience issues, improving service quality.
• They avoid losing out on ticket sales by applying a quick fix to a checkout issue.
“Thanks to our customer experience analytics platform, we’re offering customers a fast, straightforward route to find the right tickets at the best price.”
— Jennifer Tattenbaum —Senior Director of Interactive, Shubert Ticketing
Ready to learn more about what we can do for your business?