Acoustic Analytics

Formerly Customer Experience Analytics

Supercharge your customer analytics with AI

Schedule A Consultation

Create a differentiated, AI-powered customer experience powerful enough to capture market share and enable you to exceed your business goals. Analytics is a bundle of distinct products that helps marketers make smarter customer experience decisions across multiple touch points and channels based on behavioural insights. Only Acoustic gives you clarity into end-to-end journeys and their effectiveness while also giving you the ability to visualise the actual customer experience across your digital channels. This macro-to-micro view gives you both the “what” and the “why” behind performance. The end result is the insight you need to optimise journeys to boost conversion and maximise profitability.

Supercharge your customer analytics with AI

Schedule A Consultation

Create a differentiated, AI-powered customer experience powerful enough to capture market share and enable you to exceed your business goals. Analytics is a bundle of distinct products that helps marketers make smarter customer experience decisions across multiple touch points and channels based on behavioural insights. Only Acoustic gives you clarity into end-to-end journeys and their effectiveness while also giving you the ability to visualise the actual customer experience across your digital channels. This macro-to-micro view gives you both the “what” and the “why” behind performance. The end result is the insight you need to optimise journeys to boost conversion and maximise profitability.

  • Solve abandonment with AI-powered struggle analytics. Customer struggle alerts related to your digital world help you quantify business impact so you can prioritise what to fix.
  • Deliver better mobile experiences by understanding and optimising your customer experiences on mobile devices.
  • Understand root problems with session replay. Analytics gives you the fine detail related to customer experiences that lets you diagnose issues and identify opportunities to increase conversions.
  • Struggle detection and behaviour eventing and alerting pinpoint where and why problematic experiences are occurring. Event and alert engines provide the ability to quickly act on insights.
  • Multi-channel journey analysis provides a holistic understanding of customer journeys, attributing ROI, so you know where to invest for maximum business impact.
  • Use analytics to uncover usability flaws that cause customers confusion and struggle. Leverage replays, heatmaps, form analytics, and VOC integration. Compare segments side-by-side to optimise experience, content and campaigns.

Benefits

1

Increase engagement and conversion

Use AI-powered customer analytics to gain the insights needed to enhance engagement and conversion.

2

Drive business results

AI-powered customer analytics automatically surfaces opportunities to boost revenue while identifying the struggles that cost you conversions.

3

Make better decisions faster

Easily exchange customer data across your marketing ecosystem for holistic customer insight. Link to automation systems to execute data-driven marketing.

4

Increase marketing ROI

Know which marketing campaigns, touch points and cross-channel customer journeys drive revenue and other outcomes. Understand what's not working and where to increase investment.

5

Save time and work smarter

Got a question? Need a metric or report? Ask the AI-powered assistant in natural language and get results in seconds.