Acoustic Experience Analytics

Formerly Tealeaf

Make customer experience your competitive advantage

Schedule A Consultation

How can you serve your customers better than your competition without understanding them? The world’s most trusted behavioral analytics engine helps businesses create a digital presence that engages customers and keeps them coming back. Experience Analytics is an AI-powered behavioral analytics product that helps marketers and application owners create a digital world customers can’t wait to use.

Make customer experience your competitive advantage

Schedule A Consultation

How can you serve your customers better than your competition without understanding them? The world’s most trusted behavioral analytics engine helps businesses create a digital presence that engages customers and keeps them coming back. Experience Analytics is an AI-powered behavioral analytics product that helps marketers and application owners create a digital world customers can’t wait to use.

  • Analyze customer behavior and optimize your digital channels by visualizing web and mobile interactions.
  • Leverage AI to solve abandonment. Struggle analytics alerts you to customer struggles in your digital world and helps you quantify business impact so you can prioritize fixes.
  • Save time and take action with AI-powered anomaly detection. Capitalize on opportunities and quickly correct failures. When performance is abnormal, either good or bad, Experience Analytics tells you right away, along with the „why“ (the top contributing factors to spikes and dips).
  • Improve problem resolution speed and reduce call-time in call centers for more profitable and effective customer service.
  • Block and secure sensitive data. We help enable compliance with applicable regulations like GDPR.
  • Save time by using the AI-powered assistant with natural language.

Benefits

1

Boost conversion and revenue

Fully understand your web and mobile experience and know how to make it better with customer data analytics. Your customers will reward you.

2

Illuminate opportunities and struggles with AI

Use AI-powered analytics to capitalize quickly on opportunities and to understand why some customers abandon and others do not.

3

Tailor marketing efforts to boost ROI

Create behavior-based marketing segments around events like abandonment or struggle to improve customer value.

4

Accelerate your digital transformation

Get the customer understanding and instant feedback that powers successful digital experience investments.

5

Fight fraud

Get alerted to fraudulent or other malicious activity. Block and investigate suspect transactions.